Orders shipping within the United States ship via USPS using the Parcel Select method. All orders are fulfilled and shipped within 1-3 business days and delivered within 2-10 business days depending on your location. Tracking information will be provided in the shipping confirmation email you will receive 1-3 business days after your order is placed.
Orders shipping internationally also ship via USPS and may take anywhere form 1-4+ weeks to arrive depending on location.
Please make sure the address entered at checkout is correct and that packages can be received at that location. Please note that shipping on or near holidays may be affected by business closure and carrier delays.
We really hope that you like your Evera Bottle, but if for any reason you are not satisfied with your product, you are eligible to request a return within 30 days of purchase. Return shipping cost is to be paid by the customer, unless in the case of a warranty return. Once your return is received at our facility, please allow 5-7 business days for your refund to be issued.
To start a return, email email@example.com with the subject 'Return Request'
Unfortunately, we do not offer exchanges at the moment.
Our products are warrantied against manufacturer defects for the life of the product. Our warranty does not cover normal wear and tear, misuse, or damage such as dents, scratches, or cracks caused by the user. Additionally, we cannot replace individual components that have been lost or broken. We are happy to replace any product that is found to be defective upon receipt or within the realm of normal and appropriate use.
For warranty inquiries, email firstname.lastname@example.org with the subject 'Warranty Claim'